Shipping & Returns

We're excited to get your custom ukulele or guitar into your hands! Here's how our shipping works:
 

• Production Time: Each instrument is custom-made with love and care. Please allow 10 to 15 business days for your order to be crafted.

• Shipping Time: Once your instrument is ready, it will ship from our workshop. Estimated shipping times will vary depending on your location. You'll receive a tracking number so you can follow its journey.

• Shipping Costs: Shipping costs are calculated at checkout and are based on your location and the weight of your order.

• International Shipping: We offer international shipping! Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.  
   

Return Policy
 

We understand that ordering a custom instrument is a big decision. Here's what you need to know about returns:

• Custom-Made Instruments: Due to the personalized nature of our ukuleles and guitars, we generally do not accept returns. Each instrument is made to your unique specifications.

• Damaged or Defective Instruments: In the unlikely event that you receive a damaged or defective instrument, please contact us immediately. We'll gladly replace it for you. To initiate a replacement, please provide us with photos and a description of the issue within 3 days of receiving your order.

• Wrong Product: If you receive an instrument that is different from what you ordered, please contact us within 3 days of receiving your order, and we'll arrange for a replacement.
   

Customer Satisfaction
 

Your satisfaction is our priority. We're confident you'll love your custom ukulele or guitar. If you have any questions or concerns, please don't hesitate to contact us!

Important Notes:

• Please ensure your shipping address is accurate and complete to avoid any delivery delays.

• Keep your tracking number safe so you can monitor your shipment.

• Contact our customer support team with any questions about shipping or returns.